Return & Refund Policy

Last updated: March 11, 2025


1. Interpretation and Definitions


Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

  • Company: Refers to MIND & SOUL LLP, 8 Stoney Lane, Stoney Works, London, SE19 3BD.
  • Course(s): Refers to the online educational content, training programs, or digital products offered for sale on the Service.
  • Live Course(s): Refers to Courses conducted in real-time, including webinars, workshops, or any other interactive sessions.
  • Service: Refers to the Website.
  • Website: Refers to natashayufereva.com.
  • You: The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

2. Your Refund Rights

Since our Courses are digital products, they are non-tangible and irrevocable. However, we want you to be satisfied with your purchase. Therefore, we offer the following refund policy:

Refund Period

  • European Union (EU): In accordance with the EU Consumer Rights Directive, you have the right to cancel your purchase within 14 days without giving any reason. For Live Courses, refunds are available only if requested before the start of the second day of the Course.
  • United States: You may request a refund within 14 days of purchasing the Course. For Live Courses, refunds are available only if requested before the start of the second day of the Course.
  • United Kingdom: Our refund policy complies with the Consumer Contracts Regulations 2013, which allow for a 14-day cooling-off period for digital products. For Live Courses, refunds are available only if requested before the start of the second day of the Course.
  • Canada: Our refund policy aligns with provincial consumer protection laws, which generally allow for a 14-day refund period for digital products. For Live Courses, refunds are available only if requested before the start of the second day of the Course.
  • Australia: Our refund policy complies with the Australian Consumer Law. For Live Courses, refunds are available only if requested before the start of the second day of the Course.

Eligibility

To be eligible for a refund, you must:

  • Not have completed more than 20% of the Course content.
  • Not have downloaded any materials unless explicitly allowed by the Company.
  • For Live Courses, you must not have attended any live sessions on the second day or beyond.

Non-Refundable Situations

No refunds will be provided in the following cases:

  • After 14 days from the date of purchase (for standard Courses).
  • After the start of the second day of the Course (for Live Courses).
  • If you have completed the Course or received a certificate of completion.
  • For Courses purchased during promotional periods or sales, unless otherwise stated.
  • If you have violated the terms of use or engaged in fraudulent activity.

Important: If you have already downloaded any materials, they must be deleted immediately upon receiving a refund. The Company reserves the right to request confirmation of deletion before processing your refund.

3. Special Conditions for Live Courses

For Live Courses (e.g., webinars, workshops, intensive training programs), the following special conditions apply:

Eligibility for Refunds

  • Refund Deadline: You may request a refund only if you do so before the start of the second day of the Course.
  • Access Restrictions: No refunds will be issued if you have attended any live sessions on the second day or accessed more than 20% of the Course materials.
  • Participation Disqualification: Participation in live sessions on the second day or beyond automatically disqualifies you from being eligible for a refund.

Examples

  • If you purchase a 5-day live workshop and request a refund before the second day begins, your refund will be processed.
  • If you attend live sessions on the first day but decide to request a refund before the second day starts, you may still qualify for a refund as long as you have not exceeded the 20% usage limit for Course materials.
  • If you download preparatory materials (e.g., PDF guides or slides) but do not attend any live sessions on the second day, you may still be eligible for a refund as long as the downloaded materials are deleted.

Exceptions

In exceptional cases, we may consider refund requests after the second day has started. For example:

  • Technical Issues: If you experience technical difficulties that prevent you from participating in live sessions, please contact us to discuss possible solutions.
  • Unforeseen Circumstances: If you are unable to attend the Course due to unforeseen circumstances (e.g., medical emergencies), please provide supporting documentation (e.g., a doctor's note) for review.

Important: The Company reserves the right to verify your eligibility for a refund, including confirming that you have not accessed more than the allowed portion of the Course content or attended live sessions on the second day.

4. Late Refund Requests (After 14 Days)

If you request a refund after the 14-day refund period but before completing the Course, we may offer alternative solutions at our sole discretion, such as:

  • Partial Refund: In exceptional cases, we may offer a partial refund based on the percentage of the Course you have accessed.
  • Course Extension: We may extend your access to the Course to allow you more time to complete it.
  • Credit: We may offer a credit toward another Course of equal or lesser value.

To request a late refund or discuss alternative solutions, please contact us at info@natashayufereva.com.

5. Refunds for Discounted or Partnered Courses

If you purchased a Course through a partner program, promotional offer, or at a discounted rate, the following conditions apply:

  • Partner Programs: If you purchased the Course through a third-party platform (e.g., Udemy, Coursera), you must follow the refund policy of that platform. We are not responsible for processing refunds for Courses purchased through third parties.
  • Promotional Offers: Courses purchased during promotional periods or sales are non-refundable unless otherwise stated at the time of purchase.
  • Discount Codes: If you used a discount code, the refund amount will be calculated based on the discounted price you paid.

6. How to Request a Refund

To request a refund, please contact us within the refund period by:

Please include the following information in your refund request:

  • Your full name.
  • The email address used to purchase the Course.
  • The name of the Course you purchased.
  • The reason for your refund request.

We will review your request and notify you of the approval or rejection of your refund within 5 business days.

7. Approved Refunds

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. It may take additional time for the refund to appear in your account, depending on your payment provider.

8. No Partial Refunds

We do not offer partial refunds for Courses. If you are dissatisfied with a portion of the Course but have completed more than 20% of the content, you will not be eligible for a refund.

Examples

  • If you have completed Module 3 out of 5, you will not qualify for a refund unless exceptional circumstances apply (e.g., technical issues).
  • If you lose access to the Course due to an expired subscription, we may offer a refund or extension.
  • If you experience technical issues while downloading materials, we may provide a solution or refund.

9. Course Access After Refund

If your refund is approved, your access to the Course will be revoked immediately. You will no longer be able to view the Course materials or participate in any related activities.

Important: If you have already downloaded any materials, they must be deleted immediately upon receiving a refund. The Company reserves the right to request confirmation of deletion before processing your refund.

Examples

  • If you downloaded lecture slides or PDF resources, you must permanently remove them from your device.
  • If you saved course videos offline, you must delete them from your storage.

10. Regional Compliance

  • European Union (EU): In compliance with the EU Consumer Rights Directive, you have the right to cancel your purchase within 14 days without providing a reason.
  • United States: Refund policies in the United States vary by state. Our policy is designed to comply with general consumer protection standards. For more information, see:
  • United Kingdom: In the UK, our refund policy complies with the Consumer Contracts Regulations 2013, which allow for a 14-day cooling-off period for digital products.
  • Canada: In Canada, our refund policy aligns with provincial consumer protection laws, which generally allow for a 14-day refund period for digital products. For more details, see Canadian Consumer Protection Laws.
  • Australia: In Australia, our refund policy complies with the Australian Consumer Law, which provides for refunds if the product is not as described or is faulty.

11. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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